Submit Help Request

Help Desk

Submit Help Request

Account Management

Updating billing info, changing the number of seats and team member assignments, and cancelling your subscription.

How do I manage the number of seats on my account and invite users?

To add seats to one account managed by a single team member: Log into your profile Click "Team Members" in the left pane. Click the "Edit number of seats" button in the right pane. Increment the n...
How do I cancel my subscription?

To cancel your subscription: Log into your profile Click "Billing" in the left pane. At the very bottom of the right pane, click "Cancel Subscription."
How do I update my billing credit card?

To update your billing credit card: Log into your profile Click "Billing" in the left pane. Click "Update" next to your existing card info in the right pane. Enter new credit card information Chec...
How do I change my plan?

To change, upgrade, or downgrade your plan: Log into your profile. Click "Plan" in the left pane. Click the "Change plan" link in the right pane, and you'll see the plans available to you. To simp...
How do I get access to my upgraded features?

If you upgrade your plan and want access to features available on the upgraded plan immediately, you may need to refresh your license. Save and close any and all documents you have open. Go to Hel...